QUALITY MANAGEMENT FOR ORGANIZATIONAL EXCELLENCE

                                                             A Step towards Corporate Business Drivers Your  business '  strategic drivers  are the collection of people, conditions, and information that initiate and support activities that will help your company define and accomplish its goals. These  drivers  represent the key influences or factors that matter to the success of your organization How to Achieve The Goal They should clearly define the strategic value that it brings to its stakeholders (e.g., clients, employees, suppliers) and the marketplace at large. One of the first steps to defining your company's goals is to identify and prioritize its strategic business drivers. These in turn serve as the basis for strategies, tactics, and programs/projects necessary to run and grow your business. ...

  QUALITY MANAGEMENT SYSTEM The International Standards specify requirements for quality management systems where an organization needs to demonstrate its ability to consistently provide product that meets customer and applicable regulatory requirements and aim to enhance customer satisfaction through the effective application of the system, including processes for continual improvement of the system and the assurance of conformity to customer and applicable regulatory requirements. The ISO 9001 certification defines good management practices and aims at providing a global standard that spells out quality and trust.  A Quality management system can be used by an company in any industry. Since the standard is neither industry- nor product-specific, it may be used by any organization that provides a product or service The ISO 9001 standard enable company to develop a Quality Management System (QMS) to meet customer quality requirements while progressively improving operational p...

Quality  audit  is the process of systematic examination of a quality system carried out by an internal or external quality  auditor  or an  audit  team. It is an important part of an organization's quality management system and is a key element in the ISO quality system standard, ISO 9001. The standard requires that you document the following: Quality Manual . Quality Policy . Quality Objectives. Quality Records. Six Procedures. Control of Documents (4.2.3) Control of Records (4.2.4) Internal Audit (8.2.2) Control of Nonconforming Product (8.3) Corrective Action (8.5.2) Preventive Action (8.5.3 ISO 9001 Audit Types and How They are Executed There are two main categories of audits : internal and external. ... Internal audits are audits that are performed by your organization and are a self-examination of your organization's QMS, performed on-site An internal audit checklist It is an invaluable tool for comparing a business's practices and processes to t...

        PILLARS FOR  QUALITY MANAGEMENT            Any organization established with motto to serve customer, through understanding his requirements , designing product and services , delivery with expectation to provide customer value for money and 100 percent satisfaction. Customer focus –  An organisation depends on its customers and therefore should understand current and future customer needs. It should not only meet customer requirements but also should strive to exceed customer expectations. Advantage :  The orientation of an organization toward serving its clients' needs. Having a  customer focus  is usually a strong contributor to the overall success of a business and involves ensuring that all aspects of the company put its customers' satisfaction first. No Credit all Cash transactions  Any customer default , or lack of poor credit or payment terms , will influence only to deterior...