PILLARS FOR QUALITY MANAGEMENT


        PILLARS FOR  QUALITY MANAGEMENT 

          Any organization established with motto to serve customer, through understanding his requirements , designing product and services , delivery with expectation to provide customer value for money and 100 percent satisfaction.

Customer focus – 

An organisation depends on its customers and therefore should understand current and future customer needs. It should not only meet customer requirements but also should strive to exceed customer expectations.

Advantage : The orientation of an organization toward serving its clients' needs. Having a customer focus is usually a strong contributor to the overall success of a business and involves ensuring that all aspects of the company put its customers' satisfaction first.

No Credit all Cash transactions 

Any customer default , or lack of poor credit or payment terms , will influence only to deteriorates relationship  from existing customer with  liability on customer, ultimately influence the quality of communication , product, services in all aspects ...

Clear Policy on Tax and Service payments 

The organization will grow and develop multi status , only if all transaction are on paper and recounted monitory basis   for profitability and future developments.

Manufacture only if needed 

Lean Manufacturing and to meet exact customer requirement as standalone order, no extra with intended future sales that may not happen.

Quality of supplier 

The material or service needed to the specialize customer need , to be assessed to give best value to customer. 

Process Capability /Person capability /system capability 


Capability to provide the output of product/services , need to be assessed for consistency for repeat ability with zero defect.

Transparency at work with direct customer interaction 

Meeting and review at all crucial level of work/project/process to ensure its quality aspects at 360 degree..

Quality is not standalone 

Never keep quality as standalone , but  inbuilt in systems or [process or persons capability with top management  commitment. any external supervision will only deteriorate its output status , based on expectation of existing system or person performing ..

Finally 

An axiom of quality is,”You can’t improve what you don’t measure”. An organization needs to track its progress using measurement. When people learn to measure quality, they know where and when to take action

VIDYUT CHANDRA PATANGE
BE Mech, MTech IEM, PGD Operations
Founder & CEO 
at
SRH Management Consultants and Trainers 
Email: vidyut3@gmail.com
9490118367
www. srhmc.wordpress.com
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